Tab — Returns & Refund
30 days to change your mind.
If the tub is unused and still in its original carton and pallet, email us within 30 days of delivery and we'll arrange the return. We handle the pallet pickup itself, so you won't need to arrange freight yourself; you're just covering what it costs. You'll be responsible for the return freight and a 20% restocking fee — both are deducted from your refund.
We'd rather tell you that now than surprise you later. Freight on a bathtub genuinely runs into the hundreds each way, and we'd sooner keep our prices low than build free returns into what everyone pays.
If your tub arrives damaged, or turns out to be faulty, none of that applies. We cover it completely — no fee, no return freight, nothing for you to arrange. All we ask is that you follow the two-minute check at delivery and let us know within 48 hours. That's what lets us claim against the carrier — and it's what lets us take care of it entirely, at no cost to you.
